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Resident FAQ

 
HPN Pool

Where is the HPN Pool Located
The Highland Park North pool is located at 700 Kingston Lacy Blvd. Highland Park North and Highland Park are neighboring, but separate neighborhoods with separate homeowner associations and separate pools. Residents of Highland Park do not have access to the Highland Park North pool and residents of Highland Park North do not have access to the Highland Park pool located at 713 Lassen Volcanic Dr. 
 
Can I bring guests to the pool?
Residents can bring up to 5 guests to the pool.  If you need to bring more than 5 guests, you need to submit an online Pool Reservation.  
 
How can I get a pool access key?
It’s really simple – just complete the online Pool Key Request Form on the HPN HOA website.
 
 
 
Vehicle Parking

Vehicle Parking - Campers, Boats, Trailers, RVs
No campers, boats, marine craft, hovercraft, boat trailers, travel trailers, motor homes, camper bodies, golf carts,and other types of recreational vehicles and non-passenger vehicles, equipment, implements or accessories may be kept on any Lot unless the same are fully enclosed within a garage located on such Lot and/or said vehicles and/or accessories are fully screened from view by a screening structure or fencing approved by the ACC, and said vehicles and accessories are in operable condition.
 
Vehicle Parking - Sidewalks
Sidewalks are designed and installed to provide pedestrians an area to walk outside of the roadway, keeping pedestrians and vehicular traffic separate. When someone parks their vehicle in a manner that obstructs a sidewalk, it causes a dangerous  situation forcing pedestrians to walk in the roadway to get around. It is for this reason that the State and City have laws making obstructing a sidewalk illegal. It is also a HOA violation to obstruct sidewalks. 
 
Vehicle Parking - Commercial Vehicles
Commercial Vehicles are not permitted to park in driveways in HPN. We define a commercial vehicle as having a gross combination weight rating (GCWR) of 26,001 pounds or more; or a gross vehicle weight (GVWR) of 10,001 pounds or more; or is longer than 24 linear feet.
 

City of Pflugerville Services

Trash Pickup
The scheduled Trash pickup day for HPN is Thursday. Recycle is picked up every other Thursday.  For more information visit https://www.pflugervilletx.gov/732/Trash-Recycling
 
Brush and Limb Service Pickup
Only bundled limbs up to 4' in length will be picked up for free on trash day.  If you have unbundled brush and/or limbs larger than 4', you must take them yourself to the Recycle Center or pay Waste Connections to pick them up. For more information please see https://www.pflugervilletx.gov/736/Limb-Pickup.
 
Register your home surveillance camera 
Participation in the City of Pflugerville voluntary Digital Neighborhood Watch program does not grant the Police Department direct remote access to any cameras on private property, but instead residents may voluntarily add their name to a list to be kept on file so the police know who to contact if a crime takes place in an area to see if footage is available. More Info
 
 
HPN Trails & Parks

Please Keep Our Trail and Parks Clean!
Our trail is carry in - carry out - and that includes dog poop and water bottles!  If you are visiting one of our parks, please dispose of trash in a designated receptacle.  
• No Motorized Vehicles: For safety reasons, motorized vehicles (scooters, ATVs, motorcycles, motorized bicycles, etc.) are NOT permitted on any HPN Walking trail or in the common areas such as the detention pond, drainage channels or playgrounds. Mobility scooters and powered wheelchairs in use by a disabled person are allowed.
• Bikes: Please slow down where the access sidewalks and trail meet so you do not accidentally hit a pedestrian. Please slow down and let pedestrians know you are there when passing them on the trail, especially when passing from behind. Pedestrians ALWAYS have the right of way.
• Please keep out of the area under the bridges, drainage channels and detention pond. These are flood and erosion control areas and not safe areas for people or pets. Fires are strictly prohibited in all HPN common areas with the exception of the charcoal grills provided at the Amenity Area.
• When you walk your dog on our trail, in our parks or on a sidewalk, by law, a leash is ALWAYS REQUIRED.  DO NOT let your dogs run free in our parks, on the trail or in the detention pond. There is a dog park located in the Stonehill Park if you would like to let your dog off the leash.  You are also responsible to PICK UP your pet's waste.  Your neighbors do not want to clean up after YOUR dog.  
• A total of four Dog Waste Stations are installed in our common areas: Pool Area near parking lot entrance, trail near Gladstone walkway, trail near Windsor Castle walkway, and trail near Portchester Park. We have also contracted with a dog waste company to service the stations weekly. Please use these waste stations rather than putting dog waste in the regular trash cans in our parks and pool area. When walking your dog in other locations, please bring a bag with you. 
 

City of Pflugerville Water Restrictions

Mandatory Water Restrictions
Outdoor irrigation is limited to one-day-per-week for all water customers during Stage 1 restrictions. Irrigation by residential customers is allowed, before 8 a.m. or after 7 p.m., on their designated week day according to the last digit of their address: 
Monday: 0 or 1 
Tuesday: 2 or 3  
Wednesday: 4 or 5  
Thursday: 6 or 7  
Friday: 8 or 9  
Customers that use a handheld hose with a positive shutoff nozzle, faucet-filled bucket, or a watering can (5 gallons or less) are permitted to extend their outdoor irrigation time until 10 a.m. on their designated day. Customers may also wash their personal vehicles, before 10 a.m. or after 7 p.m. on their designated day, using a handheld hose equipped with a positive shutoff nozzle or handheld bucket. At any time, customers may water the ground around their foundation to prevent foundation cracking. To learn about ways to help conserve water visit https://utilitybilling.pflugervilletx.gov/water-conservation/conservation-programs.
 
New Sod Installation Watering
New sod may be watered more frequently for up to 30 days even with the current 1 day per week Mandatory Stage 1 Drought Restrictions. Please see excerpt below from the City’s Drought Contingency Plan. Here's another helpful resource from the Texas AgriLife Extension Service.
" (5) Notwithstanding the prohibitions in this section, irrigation of new landscape installation is permitted. In that event, irrigation may only occur during the hours permitted under subsection (A)(3) and in accordance with the following 30-day irrigation schedule: (a) For the first ten days after installation, once a day; (b) For day 11 through 20 after installation, once every other day; and (c) For day 21 through 30 after installation, once every third day"
 
Sign up for free weekly outdoor watering recommendations
LCRA has partnered with the Texas A&M AgriLife Extension Service to offer the Water My Yard program, which provides recommendations on how long to run irrigation systems efficiently while maintaining healthy lawns. Did you know? For at least 20 weeks a year, no watering is required in Central Texas. WaterMyYard uses your home or business address, irrigation system information and local weather information to recommend outdoor irrigation runtimes for your area. Fill out the simple online form to receive a weekly email or text message updates on optimal watering times. If you have questions, please email LCRA at WaterSmart@lcra.org.
 
Monitor your household water use
City of Pflugerville customers have access to a free digital portal, WaterSmart, to view detailed information about water use.  You can reach the portal on your mobile device or web browser at pflugervilletx.watersmart.com.  
To register for this free service, just enter your billing account number and email address.  You can then access all of your utility data, receive personalized water conservation tips, use the Find & Fix a leak tool, or chat with our Water Conservation team.  
 
 

Landscaping

Lawncare Advice
So the Texas heat killed your lawn — think again! You should be watering your grass, but keep drought restrictions in mind, experts say.
https://www.statesman.com/story/news/2023/08/24/water-your-grass-but-keep-drought-in-mind-experts-say/70612202007/
 
Another great resource from Department of Soil and Crop Sciences, Texas A&M University Turfgrass Establishment In Texas
 
 

Tree Maintenance

July through January is the best time of year to trim back oak tree branches.  City of Pflugerville ordinances require that trees must hang no less than 8 ft. above sidewalks and 14 ft. above the street. These ordinances ensure that recreational sidewalk use and emergency vehicle roadway use is not inhibited by tree growth or limbs. 
 
Oak Wilt Disease Prevention The freshly-cut stumps of oak limbs should always be immediately painted with tree-wound dressing as a prophylactic measure against the spread of Oak Wilt Disease.  Oak Wilt is spread by tiny wood-boring beetles that are attracted to the sap of oak trees.  Fresh wounds on oak trees draw these beetles like porch lights draw moths. 
 
In Texas, typically the best months to plant trees are October and November as the temperature is cool and the tree has time to establish before rigors of summer. When planting a tree, you might use tree wrap, supports and stakes. When planted, trees might benefit from wraps, support ties and poles to help the tree withstand wind and to help the growing tree's root system get established to support its rapid growth. A newly planted tree should be able to sway gently as root growth is established, the ties and supports should not be "TIGHT" around the trunk or to the support.
 
Do you know when to remove wraps and supports? As a tree strengthens over time, it is important that the ties are removed to avoid permanent damage to the tree. Most trees do not need supports after 6 months and practically never after two years. If not removed in time, a tree can grow over the wraps and ties which can strangle the tree, causing severe injury or even loss of the tree. Be sure to take care of your trees by properly trimming them and removing supports when no longer needed.  
 
Broken limbs hanging over a sidewalk need to be removed immediately. Trees with over 90% dead branches with little or no live foliage visible during the growing season must be removed. Stumps need to be removed from sight by cutting level with the ground and covering with ground cover or removed with a stump grinder.  HPN governing docs do not allow stumps to be used as yard art, planters or other purposes. A minimum of 2 trees must be maintained on your lot.  If you need additional time to remove a stump or replant a tree, please email manager@hpnhoa.org to request an extension from the board.  
 

HPN Other

How do I register for the website?
Click the Register button on the top left.  Fill out your information on the form and submit.  Your request for registration will be verified and approved within 24 hours and an email will be sent to you with your username and password.  Access is provided to property owners as listed on Travis Central Appraisal District http://www.traviscad.org/

How do I change my password?
Log into the site and then click the 'Your Profile' link on the top left.  Fill in your new password in the 'New Password' and 'Verify New Password' and click Submit.

What do I do if I forget my password?
Click on the Contact Us link from the front page.  Use the drop down box and select Web Login. Fill out the information and submit. Your password will be reset and a new password will be emailed to you within 24 hours.

What is an HOA?
A Homeowners’ Association is a non-profit corporate entity made up of the homeowners and landowners in a community.  Its purpose is to preserve the lasting value and desirability of the community by upholding common standards throughout the neighborhood. The HOA is responsible for maintenance of common area land, neighborhood amenities and enforcement of deed restrictions. An HOA is typically managed by a property management company to facilitate policy set by the Board of Directors.

Common Community Issues: Who is responsible?
HOA: mowing/maintenance and improvement of common areas including pool, entrances, detention pond, etc., enforcement of deed restrictions.  To report an issue, contact manager@hpnhoa.org
City of Pflugerville: stop signs, street signs, street repairs, street lights, street parking, unregistered vehicles, permits for solicitors, enforcement of city ordinances.  

  • To report compliance issues, call 512-990-6310 or email Henry Grobert hgrobert@pflugervilletx.gov Code Compliance Officer. 
  • To report repair issues, submit a City of Pflugerville Service Request or use the new Pfix-It app available for Iphone and Android phones.  
  • Street light outages may be reported to Oncor Electric - 888-313-4747
Who is the HOA Board? 
The board is 3-5 volunteers who live in HPN and are your neighbors.   Board members are elected by the members and officers are elected by the board.  The board appoints members if vacancies occur during the year.  To contact board, send email to board@hpnhoa.org.  Board Meetings are open to all homeowners

What are the Legal Duties of Board?
•    Assessments - Budget & Levy properly, Collect delinquent assessments
•    Reserves - Maintain adequate reserves to replace/maintain common property
•    Review & Implement Safeguards - Review accounts & records; Implement policies and procedures
•    Maintain financial records & corporate files - Exercise good business judgment in investment, allocation, and spending of funds
•    Contracts - Proper review of contract terms; follow contractual obligations 
•    Administer the Association according to governing documents & relevant laws - Maintain and protect the lasting value of Association property, Enforce the governing documents, Follow proper procedures for taking action, Board votes when necessary; no unilateral actions by board members
 
What is the role of the Community Manager and Community Management Company?
•    Associa is our Community Management Company
•    Our Community Manager is a paid professional who assists the board by performing the following tasks:
o    Attends HOA Board Meetings and Annual Meetings
o    Communications & Work Requests
o    Bids & Purchases
o    Community maintenance & emergencies
o    Architectural & Violation Inspections
o    Mailings & Records
o    Collection of Assessments
o    Community and resident issues

What is the role of the ACC?
•    The Architectural Control Committee (ACC) is a volunteer committee.  They are responsible for reviewing and deciding upon homeowner requests for improvements to their property. 
•    The ACC ensures that improvements are in compliance with the Highland Park North HOA covenants, in an effort to maintain the appearance of our neighborhood and safeguard property values. 
•    The ACC guidelines and Improvement Request Form can be found under the Documents/Forms tab of the website. 
 
Where can I find detail about HOA Activities?
Activities are published on the hpnhoa.org website and you can view them by clicking on Upcoming Events.

How can I get involved?
There are many volunteer activities available.  Contact board@hpnhoa.org if you’re interested.
o    Social Committee
o    Amenity Area Committee
o    Welcoming Committee
o    Yard of the Month Committee
o    Neighborhood Watch Committee
o    Architectural Control Committee