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To view your account, please visit https://app.townsq.io/login
First time users will need to register using your HPN HOA account number (found on your annual bill)
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HPN HOA assessments (dues) are payable annually on July 1. Annual statements are mailed in June to all homeowners at the address on file. Receiving assessment payments on time helps the HOA maintain the common areas and provide improvements to the neighborhood. Assessments are mandatory and late payment will result in monthly $20 late fee and $25 handling fees as well as loss of access to the pool. Further collection actions and related fees may also occur.
- Payments are credited as of the date the payment is received at the payment processing center.
- Payments must be received by the 10th day of the month to avoid monthly late fees and handling fees.
- In the event you do not receive your statement prior to the due date, payment is still due on the due date.
PAYMENT OPTIONS
- Online payment (immediate credit) Electronic checks and Credit Cards: Go to townsq.io and click on Login, (upper right-hand corner of screen) and input your login credentials. You will have the ability to pay by ACH/E-check, Visa, MasterCard, Discover and American Express. You will also have the option to process a one-time payment or auto-bill pay (auto-bill pay is a recurring payment that processes automatically, based on the frequency you select).
E-Check/ACH $2.95 (flat fee)
AMEX, Visa, MasterCard, Discover $2.95 (flat fee) + 3.5% of the amount processed
Owners who choose the convenience of e-check and credit card payments are charged convenience fees by a third party which is not controlled by Highland Park North HOA. Convenience fees are subject to change and the current fee will be displayed at time of payment. If you are trying to register and do not know your account number, please email manager@hpnhoa.org or call (512) 328-6100 during business hours.
- Mail your check, or money order (posted when received - allow 7-10 days for delivery): Make check payable to Highland Park North HOA to our payment processing center. List your property address and account number on the check to ensure proper processing. Mail to: Highland Park North HOA, PO Box 627, Kemp, TX 75143
- Bill Pay from your bank/credit union (posted when received - allow 7-10 days for delivery): Set up a payment with your bank or credit union Bill Pay service payable to Highland Park North HOA using the payment address above. Please be sure to include your HOA account number and property address with your payment to ensure proper processing and allow 7-10 business days for delivery.
- Direct Debit: This option allows you to set up direct debit withdrawal for assessments from a designated bank account. The Direct Debit Form should be completed and returned with a VOIDED check for processing (electronic copy is acceptable and form must be received prior to the 20th of the month for debit to begin the following month on the 9th). Mail the form and voided check to Associa, attn: A/R department, 1225 Alma Rd, Suite 100, Richardson, TX 75081; or email to csscdirectdebit@associa.us, subject: Homeowner Direct Debit Setup. Note that Direct Debit will only draft your current assessment amount.
Payment Plans
Payment Plans are available to homeowners who need to spread the payments of their assessments over a few months. A payment plan fee of $60 is charged to set up a payment plan. Please contact manager@hpnhoa.org if you need a payment plan. The Association will waive late fees and handling charges incurred during the term of the plan after a signed agreement is received and payments are received on time as agreed.
o Option 1: 2 payments of $195.00: Due Jul, Jan
o Option 2: 3 payments of $130.00: Due Jul, Sep, Nov
o Option 3: 6 payments of $65.00: Due Jul, Aug, Sep, Oct, Nov, Dec
o Option 4: 10 payments of $39.00 Due Jul, Aug, Sep, Oct, Nov, Dec, Jan, Feb, Mar, Apr
o All non-standard plans not listed above must approved by the Board of Directors
o Option 2: 3 payments of $130.00: Due Jul, Sep, Nov
o Option 3: 6 payments of $65.00: Due Jul, Aug, Sep, Oct, Nov, Dec
o Option 4: 10 payments of $39.00 Due Jul, Aug, Sep, Oct, Nov, Dec, Jan, Feb, Mar, Apr
o All non-standard plans not listed above must approved by the Board of Directors
Payment plans do not carry over from the previous year – you must set up a new payment plan each year. If you default on your payment plan, your plan terminates and the current balance becomes immediately due.
If you have any questions about your account, please open a request on Townsq or contact manager@hpnhoa.org or call (512) 328-6100 during business hours
For assistance logging into Townsq or resetting a password, contact Townsq support at support@townsq.io or 844-281-1728