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FAQ

How do I register for the website?
Click the Register button on the top left.  Fill out your information on the form and submit.  Your request for registration will be verified and approved within 24 hours and an email will be sent to you with your username and password.  Access is provided to property owners as listed on Travis Central Appraisal District http://www.traviscad.org/

How do I change my password?
Log into the site and then click the 'Your Profile' link on the top left.  Fill in your new password in the 'New Password' and 'Verify New Password' and click Submit.

What do I do if I forget my password?
Click on the Contact Us link from the front page.  Use the drop down box and select Web Login. Fill out the information and submit. Your password will be reset and a new password will be emailed to you within 24 hours.

What is an HOA?
A Homeowners’ Association is a non-profit corporate entity made up of the homeowners and landowners in a community.  Its purpose is to preserve the lasting value and desirability of the community by upholding common standards throughout the neighborhood. The HOA is responsible for maintenance of common area land, neighborhood amenities and enforcement of deed restrictions. An HOA is typically managed by a property management company to facilitate policy set by the Board of Directors.

Common Community Issues: Who is responsible?
HOA: mowing/maintenance and improvement of common areas including pool, entrances, detention pond, etc., enforcement of deed restrictions.  To report an issue, contact info@allianceonline.net
 

City of Pflugerville: stop signs, street signs, street repairs, street lights, street parking, unregistered vehicles, permits for solicitors, enforcement of city ordinances.  

  • To report compliance issues, call 512-670-5720 or email Mike Wilson mwilson@pflugervilletx.gov - Code Compliance Officer or Henry Grobert hgrobert@pflugervilletx.gov- Code Compliance Officer.  
  • To report repair issues, submit a City of Pflugerville Service Request or use the new Pfix-It app available for Iphone and Android phones.  
  • Street light outages may be reported to Oncor Electric - 888-313-4747
 
Who is the HOA Board? 
The board is 3-5 volunteers who live in HPN and are your neighbors.   Board members are elected by the members and officers are elected by the board.  The board appoints members if vacancies occur during the year.  To contact board, send email to board@hpnhoa.org.  Monthly Board Meetings are open to all homeowners

What are the Legal Duties of Board?
•    Assessments - Budget & Levy properly, Collect delinquent assessments
•    Reserves - Maintain adequate reserves to replace/maintain common property
•    Review & Implement Safeguards - Review accounts & records; Implement policies and procedures
•    Maintain financial records & corporate files - Exercise good business judgment in investment, allocation, and spending of funds
•    Contracts - Proper review of contract terms; follow contractual obligations 
•    Administer the Association according to governing documents & relevant laws - Maintain and protect the lasting value of Association property, Enforce the governing documents, Follow proper procedures for taking action, Board votes when necessary; no unilateral actions by board members
 
What is the role of the Community Manager and Property Management Company?
•    Alliance Association Management is our Property Management Company
•    Our Community Manager is a paid professional who assists the board by performing the following tasks:
o    Attends HOA Board Meetings and Annual Meetings
o    Communications & Work Requests
o    Bids & Purchases
o    Community maintenance & emergencies
o    Architectural & Violation Inspections
o    Mailings & Records
o    Collection of Assessments
o    Community and resident issues

What is the role of the ACC?
•    The Architectural Control Committee (ACC) is a volunteer committee.  They are responsible for reviewing and deciding upon homeowner requests for improvements to their property. 
•    The ACC ensures that improvements are in compliance with the Highland Park North HOA covenants, in an effort to maintain the appearance of our neighborhood and safeguard property values. 
•    The ACC guidelines and Improvement Request Form can be found under the Documents/Forms tab of the website. 
 
Where can I find detail about HOA Activities?
Activities are published on the hpnhoa.org website and you can view them by clicking on Upcoming Events.

Can I bring guests to the pool?
Residents can bring up to 5 guests to the pool.  If you need to bring more than 5 guests, you need to submit an online Pool Reservation.  Pool Reservations must be received at least 10 days prior.
 
How can I get a pool access card?
It’s really simple – just download and complete a Pool Tag Request Form from the HPN HOA website and then email it to pool@hpnhoa.org.
 
How can I get involved?
There are many volunteer activities available.  Contact board@hpnhoa.org if you’re interested.
o    Social Committee
o    Amenity Area Committee
o    Welcoming Committee
o    Yard of the Month Committee
o    Neighborhood Watch Committee
o    Architectural Control Committee
o    Rules n’ Regs Committee